Lower Similkameen Community Services Society
$22.35 an hour
As a non-profit charitable organization, Lower Similkameen Community Services Society’s mission is to promote and provide excellent programs that enhance the quality of life by continuing to improve the social conditions, housing, health and education of our citizens. LSCSS is proud to be a provider of affordable homes and support services that contribute to the independence of individuals and families.
Our Seniors Housing Coordinator contributes to achieving LSCSS’s mission by managing the on-site delivery of programs and services at one or more seniors rental and seniors supported housing sites.
The Housing Coordinator oversees the day-to-day operation and maintenance of affordable rental or supportive housing by performing duties such as ensuring adherence to residence policies and procedures, supervising staff, and ensuring residence maintenance and safety. Under direction, coordinates all services including social / recreation programs, hospitality services and emergency response. The Housing Coordinator reports to the Society Administrator or designate.
1. Provides information and assists with applications to BC Housing’s Housing Registry.
2. Interviews clients, gathers background information, determines client suitability for the housing program, informs clients of housing policies and procedures, and makes referrals to other programs as required.
3. Works directly with residents and their families to coordinate facility tours, move-ins, transfers and move outs.
4. Works effectively with staff, residents and their families, members of the community and health authority representatives to maintain positive working relationships and ensure life quality and peace of mind for residents within the scope and philosophy of the seniors housing program(s). Assumes a leadership role in the reporting, investigation and resolution of critical incidents and unusual occurrences.
5. Advocates for clients by problem solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements. Provides crisis intervention in situations such as medical emergencies and client disputes.
6. Develops policies, procedures and rental agreements for the housing facility and recommends adoption of same to Administrator and Board of Directors.
7. Assists in recruitment and selection of staff by performing duties such as reviewing applications, providing input into the development of interview questions, and participating on interview panels.
8. Supervises staff by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records. Resolves staffing problems, including calling in staff to ensure appropriate staffing levels.
9. Oversees the food services program, including: supervising cooks, implementing of standardized menu plans, conducting tenant satisfaction audits, encouraging and implementing resident input, conducting resident experience surveys, and monitoring operating budgets, food safety protocols, records related to food and supply purchases, inventory control, receiving, portion control and wastage.
10. Assists in the preparation of the budget for assigned programs and/or services, monitors and authorizes budgeted expenditures, and assists with financial reports and payments. Maintains related records and reports.
11. Ensures the maintenance, cleanliness, and safety of the residence. Conducts regular inspections of building common areas, resident suites and garden/patio areas to ensure that: the building is maintained in a safe and clean manner; clutter is minimized throughout; building remains an aesthetically pleasing environment. Ensures that janitorial areas are clean, supplies and equipment are available and appropriately labeled; and MSDS binder is up to date for all supplies
12. Contacts outside contractors for maintenance work as required. Ensures the residence’s inventory of supplies is maintained by performing duties such as contacting outside suppliers and following up on discrepancies.
13. Champions quality improvement initiatives that enhance life quality by conducting service audits, interpreting results and making recommendations for improvement. Assists in the evaluation of overall program effectiveness, client satisfaction and compliance with program objectives.
14. Acts as a liaison with community agencies, and promotes and encourages community involvement in the program.
15. Performs a diversity of administrative duties requiring proficient language and computer skills, including: prepare correspondence, notices, advertisements, calendars, reports, record minutes; use the BC Housing provincial database to select and record information about housing applicants and tenants; liaise with clients, families, supplies, colleagues, partner agencies & board members; record current and recurring tasks and appointments; develop staff schedules, prepare and submit timesheets.
16. Performs other related duties as assigned.
EDUCATION, QUALIFICATIONS AND EXPERIENCE
Typical Education, Training and Experience
· Diploma in Office Administration
· Recent, related experience of two years
· Equivalent combination of education, training, and experience, or other qualifications determined to be reasonable and relevant to the level of work
· Proficient user of office equipment and software, including Microsoft Office – Word, Excel, Outlook
· Demonstrated leadership ability or potential as evidenced in prior employment; community involvement, or personal initiatives
· Human resource management experience an asset, including staffing, scheduling, training, education, staff development, and performance management
- Knowledge of the legal and regulatory framework for seniors housing in British Columbia including Residential Tenancy Act and Community Care & Assisted Living Act
- Skilled in the delivery of client driven services that consistently meet competency standards
- Strong verbal and written communication skills; able to resolve conflict, coordinate programs and services for residents with divergent needs and interests
- Food Safe Level I
- Current First Aid Certification with CPR
Typical Skills and Abilities
· Ability to communicate effectively, both verbally and in writing
· Physical ability to carry out the duties of the position
· Ability to work independently and in cooperation with others
· Ability to operate related equipment
· Ability to plan, organize, and prioritize
· Ability to establish and maintain rapport with clients
· Ability to supervise
· Ability to analyze and resolve problems
Reference ID: RHC#20-01
Application Deadline: 2020-05-04
Job Types: Part-time, Casual
Salary: $22.35 /hour
- leadership: 2 years (Preferred)