Bigtech CLI Inc. is one of Canada’s leading providers of advanced technology services. Service excellence is the niche that Bigtech fills in this ever expanding field of repair, refurbishment and supply chain management. We are looking for a full-time Operations Manager to join us to be responsible our business operations. The ideal candidate for Operations Manager will have the right combination of an entrepreneurial spirit with a process-oriented approach to achieve company goals. A sharp business-mind, along with experience managing multiple departments and multiple projects are also critical to this leader’s success. Your ultimate responsibility is to increase our operational efficiency.


Participate in the development and execution of strategic and tactical business plans.
Identify areas of opportunities within the operation and production side of our business, and implement processes to take advantage of those opportunities.
Improve operational management systems, processes and best practices.
Maintain constant communication with other key management personnel, customers and vendors to ensure optimal operations of the organization.
Ensure operational activities remain on time and within defined budget.
Track staffing requirements, hiring new employees as needed.
Lead, motivate and support a large team within a time-sensitive and demanding environment.
Manage timely data collection to update operations metrics to achieve productivity targets, reduce costs per unit, eliminate errors, and deliver excellent customer service.
Oversee materials and inventory management.
Education, Experience and Skills

A minimum of a Bachelor’s Degree is required.
A minimum of 5 years’ proven experience in an operations management position in IT industry
Strong budget development and oversight skills
Excellent ability to delegate responsibilities while maintaining control of operations and customer service
Strong communication skills, including conflict resolution and negotiation
Salary: $35 per hour, 30 hours per week


Job Types: Full-time, Permanent


Location: Markham, ON


How to apply:

Qualified applicants are encouraged to submit their application to Applications must include both a resume and cover letter.
We thank all applicants but only those considered for an interview will be contacted.

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